Welcome to Bright Fashion! Our return policy is designed to ensure your satisfaction with your purchases. Please read the following terms carefully:
1. Return Eligibility
1.1. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team at info@brightfashion.com within 7 days of receiving the product.
1.2. Incorrect Items:
If you receive an item different from what you ordered, please notify us within 7 days of receiving the product.
1.3. Unsatisfactory Items:
If you are unsatisfied with your purchase for any reason, you may return it within 30 days of the delivery date.
2. Return Process
2.1. Authorization:
To initiate a return, please contact our customer support team to obtain authorization. Returns without proper authorization may not be accepted.
2.2. Condition of Items:
Returned items must be unused, in the original packaging, and in the same condition as received. Any item not in its original condition is subject to refusal.
3. Return Shipping
3.1. Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (damaged, defective, or incorrect item).
3.2. Return Address:
The return address will be provided during the authorization process. Do not return items to the address on the original packaging.
4. Refunds and Processing
4.1. Refund Processing:
Refunds will be processed within [number of days] days of receiving the returned item. The refund will be issued to the original payment method.
4.2. Exclusions:
Shipping costs are non-refundable. In certain cases, a restocking fee may apply.
5. Exchanges
5.1. Exchange Process:
If you wish to exchange an item, please contact our customer support team for guidance.
5.2. Availability:
Exchanges are subject to product availability. If the desired item is not available, a refund or store credit may be offered.
6. Contact Information
6.1. Customer Support:
For assistance with returns or any questions, please contact our customer support team at info@brightfashion.com.
7. Policy Updates
7.1. Updates:
This return policy may be updated or modified at any time. Check this page regularly for changes.
Thank you for shopping at Bright Fashion. We value your satisfaction and are here to assist you with any concerns.
english
